Company
About NIRO
An AI assistant built for the businesses that answer their own messages.
- 100+
- Kinds of business NIRO serves
- 5
- Channels in one inbox
- 4
- Languages on the site
- 30 min
- Typical time to go live
One inbox, every channel
Website chat, WhatsApp, Instagram, email and voice arrive in the same place, against the same customer record. A conversation that starts on Instagram in March and continues on WhatsApp in June is one person with a history, not two strangers.
That is the difference between answering faster and answering well.
Why we built it
Most small businesses lose bookings for one reason: nobody was free to reply. Not for want of trying — because the person who answers the phone is also the person cutting hair, or running a clinic, or closing up. NIRO answers in the meantime, in the customer's own language, and books the appointment while the interest is still there.
What NIRO does
It handles WhatsApp, Instagram, your website and email from one inbox. It books, reschedules and reminds. It keeps a record of every customer so the next conversation starts where the last one ended. When it cannot help, it hands over to you rather than guessing.
How we build
Small team, short cycles, and a bias towards shipping something a real business can use this week. Every feature starts from a conversation with someone running one.
We are part of CodePrism Technologies, which has been building software for other people's businesses since 2018.
Where we are going
More channels, deeper CRM, and better answers in more languages. The direction is set by what our customers keep asking for.
How a business gets started
- 1
Connect a channel
Start with whichever one your customers already use. WhatsApp and Instagram need Meta's approval, which usually takes a day or two.
- 2
Tell NIRO about the business
Upload a price list or a menu and it reads them into facts you can check and correct. Anything it gets wrong, you fix once.
- 3
Let it answer
It replies, books and reminds. When a question goes beyond what it knows, it hands the conversation to you rather than guessing.
“Niro handles all our WhatsApp booking and reminders automatically. We save 15+ hours every week and our clients love the quick replies.”