Support
Help Centre
Answers, and a way to reach a person.
- < 1 day
- Typical first reply
- 6
- Setup guides
- 8
- Answered questions
- Live
- Service status page
Start here
Most questions are answered on the FAQ page or in the documentation. Both are kept current with the product.
Account and billing
Plan changes, invoices and cancellations are all in Settings → Billing. Cancel whenever you like; the plan runs to the end of the period you paid for.
Channel problems
If WhatsApp or Instagram stops delivering, check Settings → Capabilities first — a channel disconnected by Meta shows there. Reconnecting takes a minute.
The assistant answered wrong
Find the conversation in your inbox and check Business Knowledge for the fact it used. Correcting the fact corrects every future answer.
Talk to us
sales@codeprism.in, and a person will reply. Include your business name and, if it is about one conversation, roughly when it happened.