Case studies
Customer case studies
How businesses use NIRO to answer faster, book more and spend less time on repeat questions.
Matching Services, Staff and Availability in a Multi-Staff Beauty and Aesthetics Salon
A WhatsApp booking assistant for a beauty and aesthetics salon where each service can only be done by certain staff members, so every booking has to match the right service to the right person and a time when that person is free.
- 3
- Staff members, each with their own diary
- 10
- Service groups mapped to the staff who perform them
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Group-Class Scheduling for a Pilates Studio: Managing Shared Classes and Limited Places
A Pilates studio runs Barre and Reformer group classes, where many customers book places in the same class. This case study sets out what makes group-class scheduling complex, what Niro AI handles for the studio today, and what group-class booking still needs.
- 88
- Group classes on the weekly timetable
- 2
- Class types running in parallel (Barre and Reformer)
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Automating Nail-Service Appointment Booking on WhatsApp for a Small Salon
A WhatsApp booking assistant for a nail salon that guides customers from "I'd like my nails done" to a confirmed appointment, choosing the service, date and time in chat, instead of waiting for the owner to reply by hand.
- 14
- Salon services mapped for booking
- ~9,500
- Customer messages analysed
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