Conversations
Answer every customer message instantly, on every channel, from one inbox.
AI Customer Conversations
Replies that sound like your business, sent the moment a message arrives, on whichever channel the customer chose.
- Answers in seconds on every connected channel
- Follows the tone and rules you set
- Escalates to a person when the question needs one
AI Auto-Replies for Customer Messages
Routine questions are answered the moment they arrive, in the customer's own language, from the knowledge you have already uploaded.
- Answers in seconds, at any hour
- Grounded in your documents rather than guesswork
- Hands over to a person when the question needs one
Unified Customer Inbox
WhatsApp, Instagram, email and your website in one thread per customer, so nobody answers the same question twice.
- Every channel in a single view
- One history per customer, not one per app
- Your team sees what NIRO already answered
Multi-channel Customer Messaging
Connect the channels your customers already use and let NIRO cover all of them with the same knowledge.
- WhatsApp, Instagram, email, voice and web
- One set of knowledge behind every channel
- Add a channel without retraining anything
Bookings and reminders
Turn conversations into confirmed appointments and keep no-shows down.
Smart Appointment Booking
Appointments confirmed inside the conversation, written to your calendar and reminded before the slot comes round.
- Books without a form or a phone call
- Respects the availability you already keep
- Reminds and reschedules on its own
In-Chat Appointment Booking
NIRO takes the booking while the conversation is still happening, writes it to your calendar and reminds the customer before the slot.
- Books directly into your existing calendar
- Sends reminders so fewer people miss the slot
- Reschedules without anyone on your team stepping in
Daily Booking Schedule
Your day in one place: what NIRO booked, what is coming up next and what still needs a person.
- Everything booked today, in order
- Appointments NIRO handled without you
- What still needs someone from your team
Automated Reminders & Follow-ups
Follow-ups and reminders go out on their own, so a quiet lead or an upcoming appointment does not slip past your team.
- Reminds customers before their appointment
- Follows up on quotes that went quiet
- Runs on your schedule, not a person's memory
Customers
Know who you are talking to and what they asked before.
Built-in Customer CRM
Every new conversation becomes a customer record, so your team can see who asked what without digging through an inbox.
- Creates a profile the first time someone messages
- Keeps the full conversation history against the customer
- Syncs with the tools your team already uses
Analytics and reports
See how conversations turn into bookings and where to improve.
Conversation Analytics
See what customers actually ask, how quickly they are answered and where conversations turn into bookings.
- Conversation volume and response times
- The questions that come up most often
- How many conversations end in a booking
Analytics & Insights
Live numbers on what customers ask, how fast they get an answer and which conversations turn into revenue.
- Response times and conversation volume as they happen
- The questions that come up most often
- Where conversations stall and where they convert
Weekly Conversation Reports
Readable summaries of what happened this week, ready to send on without anyone assembling a spreadsheet.
- Weekly and monthly conversation summaries
- Broken down by channel and by outcome
- Exportable for whoever needs the numbers
See every feature on your own messages
Start with one channel and turn on the rest when you are ready.
Get started