Help centre
Frequently asked questions
Still have questions? Our team is happy to walk you through anything.
Getting started
2How long does it take to set up NIRO?
Most businesses are live in under 30 minutes. You connect your WhatsApp Business account, train NIRO with your business info, and you're ready. No technical skills required.
Do you offer a free trial?
Yes. Every plan comes with a 14-day free trial, no credit card required. You get full access to all features on your chosen plan during the trial period.
How NIRO works
3Will NIRO sound like a robot to my customers?
Not at all. NIRO is trained on your brand voice, FAQs, and tone. Customers often don't realize they're chatting with AI. You can always step in and take over any conversation manually.
Can I handle conversations manually when needed?
Yes. You can switch any conversation from AI to human mode instantly. NIRO notifies you when a conversation needs your attention and keeps full context so you can pick up seamlessly.
What happens if a customer asks something NIRO doesn't know?
NIRO will gracefully acknowledge it doesn't have the answer and either ask the customer to wait while it escalates to a human agent, or collect their details for a callback.
Data and billing
3Does NIRO work with my existing CRM?
NIRO integrates with HubSpot, Salesforce, Zoho, Pipedrive, and 50+ CRMs. Every conversation, contact, and booking syncs automatically in real time.
Is my customer data secure?
Absolutely. NIRO is GDPR-compliant, SOC 2 Type II certified, and all data is encrypted in transit and at rest. We never sell or share your data with third parties.
Can I cancel my subscription anytime?
Yes, no questions asked. You can cancel or downgrade your plan at any time from your dashboard. We don't lock you into long-term contracts.