NIRO × Email
Turn emails into meaningful conversations.
NIRO answers customer email from your business knowledge, drafts helpful replies and keeps every thread in one inbox, so your team can step in whenever a customer needs a person.
- No credit card required
- Quick setup
- Cancel anytime
Everything customer email needs, in one place.
NIRO answers routine email from your business knowledge, while your team keeps full control of every thread, reply and draft.
AI Email Replies
NIRO answers customer emails using your approved business knowledge.
Human Inbox
Your team can read incoming emails and see what has been sent from one workspace.
Human Replies
Reply yourself whenever a customer needs a person. The response stays in the same email thread.
Draft & Continue
Create a draft, save it and come back later before sending.
Attachments
See the files customers send, right inside the email thread.
From the first message to the next action.
NIRO understands the request, uses your business information and keeps customer data connected.
Customer Email
Customer sends a question
NIRO Understands
Understands the request
Business Knowledge
Uses approved information
AI Response
Creates the right reply
Human Team
Reviews and takes over
Customer
Receives the response
All connected. All in one customer experience.
Live email experience
A conversation that actually moves things forward.
NIRO doesn't just answer questions. It can guide customers through the next step, including appointment booking and lead capture.
- Understands the email
- Uses your business knowledge
- Creates a helpful draft
- Your team can review or take over
Why email with NIRO?
For customers who would rather write it down.
Give customers a clear, written answer from your business knowledge and move them straight to the right next step.
Respond with context
NIRO uses your approved business information to answer customer questions.
Keep humans in control
Your team can reply, edit drafts or start a new conversation whenever needed.
Keep everything connected
Customer information and conversation history stay connected inside NIRO.
AI email assistant FAQ
No. NIRO receives email at an address on your own domain, which you set up with a few DNS records. Customers write to that address and NIRO handles the replies.
A TXT record to verify the domain, DKIM records so your replies are signed and trusted by receiving mail servers, and an MX record so incoming mail reaches NIRO. The settings page lists each one with its value.
NIRO answers routine questions from your knowledge base and booking setup. You can also set handoff keywords, so messages that need a person are passed to your team with an email alert.
Yes. The inbox shows every email thread with its history and attachments. Your team can reply, write new messages and save drafts without leaving NIRO.
Yes. Replies stay in the original thread, and each customer appears in NIRO's customer list, so anyone on your team can see what was said before.
You choose your assistant's languages in NIRO's settings. English, Spanish, French and Catalan are supported today, with more on the way.
Yes. With booking set up, NIRO can turn an email request into an appointment in your calendar, then send the confirmation and the reminders by email, without anyone on your team copying details across.
Give every customer email a smarter response.
Let NIRO handle customer email while your team focuses on the conversations that need a human.