NIRO × Instagram
Turn Instagram conversations into real customer relationships.
NIRO turns Instagram DMs and post comments into meaningful customer conversations, answering questions, capturing leads, booking appointments and bringing your team in when needed.
- No credit card required
- Quick setup
- Cancel anytime
Today 9:12 AM
Hi! I'd like to book an appointment at Beatriz Beauty Center.
Hello! 👋 Thank you for reaching out to Beatriz Beauty Center. We'd be happy to help you book an appointment. What service are you interested in?
I'm interested in a facial. Do you have any available slots this week?
Yes! We have a few openings this week for facials:• Wed, May 7 at 11:00 AM• Thu, May 8 at 2:00 PM• Sat, May 10 at 10:00 AMWhich one works best for you?
Can I book for Thursday, May 8 at 2:00 PM please?
Everything your customers need, right inside Instagram
From answering questions to booking appointments and capturing leads, NIRO handles the conversation using your business knowledge.
AI Conversations
Answer customer questions using your approved business knowledge.
Comment Replies
Respond to customer comments and continue the conversation in Instagram DMs.
Customer Recognition
Automatically create and update customer records from every conversation.
Lead Capture
Collect the information you need to qualify leads through natural conversation.
Human Handover
When needed, NIRO alerts your team and hands over the conversation smoothly.
From the first message to the next action.
NIRO understands the request, uses your business information and keeps customer data connected.
"Hi, I'd like to book a facial this weekend."
Customer
Sends a message
Instagram
New message received
NIRO
Understands the request
Knowledge
Checks your business information
Calendar
Finds available slots
CRM
Updates customer record
"Your appointment is confirmed!"
Customer
Receives the answer
All connected. All in one customer experience.
Connect your Instagram Business account.
Connect Instagram and let NIRO start handling customer conversations, comments and leads.
Connect your Instagram
Link your Instagram Business account to NIRO.
Choose what NIRO handles
Set up replies, lead capture and customer conversations.
Configure your conversation flow
Add the business knowledge NIRO answers from.
More than social media.
Turn Instagram engagement into conversations, qualified leads and lasting customer relationships.
Respond instantly
Answer customer questions in Instagram DMs and keep conversations moving.
Turn interest into action
Guide conversations from comments and DMs toward qualified leads and appointments.
Keep the relationship connected
Customer information and conversation history stay connected inside NIRO.
Turn Instagram interest into real customer conversations.
A simple flow from comment to DM to booking, all automated with NIRO.
AAnita MehtaInstagram· Active
- Conversation history
- Lead information
- Appointment — Sat, 11:30 AM
- Customer details
- Instagram comment
- NIRO reply
- Private DM
- Lead captured
- Message sent!
Instagram chatbot FAQ
An Instagram Business account. You connect it from NIRO's settings with your Instagram login, and Instagram is included from the Standard plan up.
Yes, NIRO handles both direct messages and comments. From the comments view your team can also reply publicly, reply privately by DM, hide a comment or delete it.
Yes. Take over any conversation from the NIRO inbox and reply yourself. Instagram allows business replies for 7 days after the customer's last message, and NIRO shows when that window has closed.
From your knowledge base: documents such as PDFs, Word files and spreadsheets, the pages of your website, and the business facts you enter. It does not make up prices or services you have not given it.
Yes. People who message you appear in NIRO's customer list, and you can filter it by channel to see who came from Instagram.
You choose your assistant's languages in NIRO's settings. English, Spanish, French and Catalan are supported today, with more on the way.
No. NIRO handles the connection when you sign in with Instagram. The settings page shows the connection status and the last event received, and you can disconnect at any time.
Turn Instagram conversations intocustomer relationships.
Let NIRO handle the conversations while your team focuses on the customers who need you most.
Let's grow together with Instagram. ✨