NIRO × Voice
Turn voice conversations into real customer relationships.
Let customers speak naturally with NIRO. The voice assistant answers using your business knowledge, helps with appointments and brings your team in when needed.
- No credit card required
- Quick setup
- Cancel anytime
Yes. We have availability at 10 AM, 11:30 AM and 2 PM. Which would you prefer?
Everything customers need, without typing.
NIRO lets customers speak naturally, while the assistant uses your business knowledge and customer information to answer, qualify and take action.
Voice Conversations
Customers speak naturally and hear NIRO respond.
Business Knowledge
NIRO answers using the same approved business knowledge as your other channels.
Appointment Booking
Guide customers through services, staff, dates and available time slots.
Lead Capture
Collect the details you need naturally during the conversation.
Human Handover
Bring your team into the conversation whenever a customer needs a person.
From the first message to the next action.
NIRO understands the request, uses your business information and keeps customer data connected.
Customer
Speaks naturally
NIRO Listens
Understands the request
Business Knowledge
Uses approved information
Customer Record
Connects the conversation
Calendar
Checks availability
Human Team
Steps in when needed
All connected. All in one customer experience.
Live voice experience
A conversation that actually moves things forward.
NIRO doesn't just answer questions. It can guide customers through the next step, including appointment booking and lead capture.
Understand
Knows what the customer needs.
Take action
Books appointments and captures details.
Hand over
Brings your team in when needed.
Why voice with NIRO?
For customers who would rather talk than type.
Give customers a natural way to explain what they need and move directly toward the right next step.
Speak naturally
Customers can simply explain what they need.
Get things done
Move from a question to an appointment or lead without unnecessary back-and-forth.
Bring in your team
When a person is needed, NIRO can hand the conversation over.
Website voice chat FAQ
Voice in NIRO is spoken conversation inside your website chat widget. Visitors talk to the assistant through their browser, not over a phone line, so there is no phone number to set up and no call charges for your customers.
Yes. Voice is part of the website widget, so the website channel and a verified domain come first. After that, voice is a single setting.
No. Voice conversations are handled by the assistant and logged in the inbox. Visitors who need a person can use text chat, where your team can take over.
Voice uses speech minutes and text-to-speech characters, which appear on your usage page alongside your other channels.
Yes. Both use the same knowledge base and booking setup, so a visitor gets the same answer whether they type or speak.
A browser and a microphone. The first time they tap the microphone, the browser asks for permission to use it, and the conversation starts once they allow it. Nothing needs to be installed.
Yes. Voice is an extra way in, not a replacement. The same chat window still accepts typed messages, so a visitor can speak one question and type the next in the same conversation.
Give your customers a better way to talk to your business.
Let NIRO handle voice conversations while your team focuses on the customers who need a human.